iPolicy Networks is committed to the business success of its customers and understands that they rely on the security of their network infrastructure 24 hours a day. iPolicy Networks has designed comprehensive service and support programs to help its customers achieve and maintain the superior security posture their business demands.

iPolicy Networks customers can select their level of service from the following two programs:

SecureCare Silver
SecureCare Platinum

SecureCare

iPolicy Networks customers can choose the level of support that makes economic sense and matches their unique business environment. All SecureCare programs include the key elements of Technical Support, Software Maintenance, Hardware Support and Subscription Services. For differences between the levels, see the SecureCare Specsheet.

Technical Support
Technical Support includes live access to expert help via phone, web portal  or via email exchanges. Knowledgeable SecureCare engineers will answer technical questions and drive resolution of technical issues. Automatic escalation ensures urgent and complex problems are addressed by the most qualified people in the organization in a timely manner.

SecureCare Web Portal
An extension of Technical Support, the portal offers customers 24-hour secure access to a wealth of information and expertise for self-help and learning. Customers can also enter trouble tickets and track resolution status online.

Software Downloads
The iPolicy SecureCare Web Portal hosts software patches, releases and security database updates for download by customers.

Software Maintenance
All SecureCare programs include free access to all bug fixes, updates or upgrades, and minor and major releases for all the applications that a customer has licensed.

Subscription Service
New vulnerabilities are constantly discovered; new worms and viruses are continually unleashed; new forms of attacks and exploits keep emerging; and  undesirable web sites keep appearing. In response, iPolicy Networks and its technology partners maintain ongoing programs to create signatures that recognize new attacks, worms and viruses, and to identify and categorize new URLs. The Subscription Service ensures the latest protection is available in near real-time.  This subscription service is included with the SecureCare Service Contract.

Hardware Warranty
All iPolicy Networks hardware products are covered with a free 1-year warranty at the time of initial purchase.  When customers renew their SecureCare Service Contract hardware support is extended for the duration of the contract.